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Privacy Policy

Last updated: December 19, 2024

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Your privacy is important to us. This Privacy Policy explains how Communify collects, uses, and protects your information when you use our social media management platform.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

  • Account Information: Name, email address, username, and password when you create an account
  • Profile Information: Company name, profile picture, bio, and other profile details
  • Payment Information: Billing address and payment method details (processed securely by our payment processors)
  • Content: Posts, images, videos, and other content you create or schedule through our platform
  • Communications: Messages you send to us through support channels or feedback forms

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

  • Usage Data: How you interact with our Service, features used, and time spent
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
  • Log Data: Server logs including access times, pages viewed, and system activity
  • Cookies and Tracking: Information from cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party services you connect to Communify:

  • Social Media Platforms: Profile information, follower counts, and engagement metrics from connected accounts
  • Analytics Services: Performance data and insights from integrated analytics tools
  • Authentication Services: Profile information when you sign up using third-party authentication

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our social media management platform
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Content Management: To schedule, publish, and manage your social media content across platforms
  • Analytics and Insights: To provide performance analytics and insights about your social media activity
  • Communication: To send service updates, security alerts, and respond to your inquiries
  • Personalization: To customize your experience and provide relevant recommendations
  • Security: To detect and prevent fraud, abuse, and security threats
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Personal Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

3.2 When We Share Information

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who help us operate our Service (hosting, payment processing, analytics)
  • Social Media Platforms: With connected social media platforms to publish your content as directed
  • Legal Requirements: When required by law or to protect our rights and the safety of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data transmission is protected using SSL/TLS encryption
  • Access Controls: Strict access controls and authentication requirements for our staff
  • Regular Audits: Regular security assessments and vulnerability testing
  • Data Minimization: We only collect and retain data necessary for our Service
  • Incident Response: Procedures in place to respond to security incidents promptly

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Retained while your account is active and for a reasonable period after account closure
  • Content: Retained according to your preferences and our Terms of Service
  • Analytics Data: Aggregated and anonymized data may be retained for longer periods for research and improvement
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Your Rights and Choices

6.1 Account Information

You can access, update, or delete your account information through your account settings.

6.2 Data Subject Rights (GDPR)

If you are in the European Union, you have additional rights under GDPR:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests

6.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account and maintain security
  • Analyze usage patterns and improve our Service
  • Provide personalized content and features

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our Service

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@communify.com
  • Address: [Your Company Address]
  • Phone: [Your Phone Number]
  • Data Protection Officer: dpo@communify.com

European Users: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is effective as of the date last updated above.

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